We hope you are safe and well, and coping with all the changes to our lives that have occurred due to COVID-19. We would like to let you know that we are here to support you, and are continuing to provide occupational therapy services. Our preference is to provide OT services as much as possible via telehealth. This means either telephone or online consultations. This is the best way to still provide services and remove any risk of infection. We understand however, that for some of our clients, this is neither suitable or possible. Where telehealth is not appropriate, and an occupational therapy service is essential, we are continuing to see clients in their homes, at our clinics, or in the community. We do this with all the physical distancing and hygiene precautions in place.
We will contact you prior to your appointment to see if it is possible for us to provide your service via telehealth. If it is not possible and we are planning to come to your home, please let us know if you or anyone in your household are unwell with any symptoms of COVID-19, such as a fever, cough or sore throat.
We care very much about our clients and staff and we would like to reassure you that we are doing our best to keep surfaces and our hands clean and will maintain a safe physical distance during home visits. This means we will not shake hands when we greet you, and will only use direct hands on contact when essential.
If you are well and we have a face to face appointment with you, please:
- Maintain a 1.5 metre physical distance where possible.
- Wash or sanitise your hands before and after appointments where possible.
- If you need to cough or sneeze, please use a tissue and dispose of it or cover your mouth and nose with your elbow.
- Refrain from having additional family members/carers with you if possible as the less people in contact with everyone the better.
We know that at this time some of our clients may be finding it particularly difficult with increased isolation, anxiety or a reduction in their usual supports and services. We would like you to know that if this applies to you, please reach out to us to ask for help, and we will try our best to help you access the support you need.
We sincerely appreciate your understanding of the above. If you have any queries, please do not hesitate to contact us.
The Lifeworks Occupational Therapy Team