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At LifeWorks Occupational Therapy, we are committed to providing a safe and quality service to all our clients. Despite our best efforts, incidents may occur during or as a result of our service. We have a comprehensive incident management procedure in place to address such situations.

Our Commitment

If an incident occurs, we will:

  1. Ensure Safety: Make sure you and everyone involved is safe.
  2. Involve Authorities: Involve other organisations if required, e.g., the Police.
  3. Record Details: Record details about the incident on our systems.
  4. Investigate: Find out the cause of the incident.
  5. Improve: Make changes so our service is improved.
  6. Provide Support: Provide you with ongoing support and keep you updated on changes we have made.
  7. Report: Contact the NDIS Quality and Safeguards Commission, if this is a reportable incident.

Reporting an Incident

If you feel unsafe or unhappy with our service, you can report an incident by:

  • Contacting Your Clinician/Therapist: Reach out to your clinician/therapist or their Team Leader in writing, by phone, or in person. We can arrange an interpreter or any other assistance you might need to provide feedback.
  • Calling Our Customer Care Team: Speak to our Customer Care Team on 08 7082 0622

External Reporting

If you prefer to speak to someone outside of LifeWorks Occupational Therapy, you can contact:

Using an Advocate

If you need help to report an incident, you can use an advocate. This can be a family member, friend, support worker, or another agency, for example:

  • People with Disabilities WA: Phone 1800 193 331, email [email protected] , or visit their office.
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