Online Appointments

Online appointments are easy to do, and can be just as effective as in-person appointments. In fact, sometimes, they can even be better.

Some of the benefits on online appointments include:

  1. It is easy to access, you don’t have to travel anywhere
  2. You can be in the comfort of your own home
  3. You can choose the best therapist for you, anywhere in the world
  4. Once you have settled in to online appointments, the therapeutic relationship with your therapist can be the same as it is in-person
  5. It does not require technology skills or high-tech equipment
  6. It is secure/private. Please see Zoom’s privacy policy for more details:

For your appointment you will need – an electronic device such as a desktop computer, laptop, tablet or mobile phone, that has internet access, a camera, speaker and microphone. The online platform we use is called Zoom, and you can download it here:

When you book an appointment, you will be sent a Meeting ID and Password. This information will be sent in an email, SMS and a calendar invite. On the calendar invite you can just click on the link provided to join the meeting.

If you have any problems or difficulties, you may contact us on 0451178880. It is a good idea to log in about 10 minutes before your meeting, so you can test your audio, and get familiar with the program. If you are not in the meeting at the appointment time, your therapist will contact you on the phone number you have provided.

Some tips for a good online appointment experience are:

  1. Make sure you are in a quiet, private space with no distractions. If there are others at home, it is best if you are in a room by yourself where you can close the door
  2. Use headphones (such as those that come with your mobile phone) if you can, as these will help with sound quality
  3. Have your phone nearby in case there are any problems with the connection and you need to speak with your therapist
  4. Login to Zoom 10 minutes or so before your appointment to make sure it is all working for you
  5. Have a box of tissues, and a glass of water and any other comforts you may need closeby.

COVID-19 Update

We hope you are safe and well, and coping with all the changes to our lives that have occurred due to COVID-19.  We would like to let you know that we are here to support you, and are continuing to provide occupational therapy services. We have temporarily ceased any clinic-based consultations in order to reduce any risk to our clients and our staff. All of our staff are now currently working from home.  Our preference is to provide OT services as much as possible via telehealth.  This means either telephone or online consultations.  This is the best way to still provide services and remove any risk of infection.  We understand however, that for some of our clients, this is neither suitable or possible. Where telehealth is not appropriate, and an occupational therapy service is essential, we are continuing to see clients in their homes or in the community. We do this with all the physical distancing and hygiene precautions in place.
We will contact you prior to your appointment to see if it is possible for us to provide your service via telehealth. If it is not possible and we are planning to come to your home, please let us know if you or anyone in your household are unwell with any symptoms of COVID-19, such as a fever, cough or sore throat.
We care very much about our clients and staff and we would like to reassure you that we are doing our best to keep surfaces and our hands clean and will maintain a safe physical distance during home visits.  This means we will not shake hands when we greet you, and will only use direct hands on contact when essential.

If you are well and we come to see you at home or in the community, please:

  • Maintain a 1.5 metre physical distance where possible.
  • Wash or sanitise your hands before and after appointments where possible.
  • If you need to cough or sneeze, please use a tissue and dispose of it or cover your mouth and nose with your elbow.
  • Refrain from having additional family members/carers with you if possible as the less people in contact with everyone the better.
We know that at this time some of our clients may be finding it particularly difficult with increased isolation, anxiety or a reduction in their usual supports and services.  We would like you to know that if this applies to you, please reach out to us to ask for help, and we will try our best to help you access the support you need.

We sincerely appreciate your understanding of the above. If you have any queries, please do not hesitate to contact us.  

Best Wishes
The Lifeworks Occupational Therapy Team