Skip to content

NDIS Access Application Process

Recommended Steps for NDIS Access Applications


Obtain medical evidence reports from your doctors (e.g., GP, specialists etc).

These reports will need to outline the following:

Your medical conditions (physical, neurological and/or psychiatric diagnoses).

  • History of treatments and/or therapies received.
  • Your condition(s) are permanent and no further treatments that can cure it (i.e., exhausted all medical treatment options; you now have a permanent psychosocial and/or physical disability).
  • Once you have obtained the medical evidence report(s) and your NDIS application form has been completed by your nominated doctor, please go to Step 2

See an occupational therapist for a functional capacity assessment.

Once this assessment is completed, your occupational therapist then prepares a letter of support for your NDIS Access application. The letter of support will highlight the following:

  • Your physical and mental functioning issues (e.g., standing, walking, pain, sensory, mental functioning like concentration, memory, problem-solving etc).
  • How these functional issues have impacted on you daily life areas such as:
    • Communicating with others (e.g., speech, using communications technology)
    • Learning
    • Getting around in the community (e.g., walking, going out, transportation)
    • Social interaction
    • Self-care (e.g., eating, drinking, sleeping, toileting, showering, dressing, grooming, self-hygiene)
    • Self-management (e.g., making important decisions, planning, organising, shopping, cooking, cleaning, maintaining home, laundry, managing finances and paying bills etc).
  • Supports you need to improve your daily life areas impacted:
    • Core Supports (e.g., support worker to help with daily life tasks, cleaner, gardener, transport)
    • Capacity Building Supports (e.g., occupational therapy, physiotherapy, exercise therapy etc)
    • Capital Supports (e.g., assistive aids, wheelchair, assistive technology etc) & Home Modification


  OT Assessment for NDIS Access
NDIS Functional Capacity Assessment(FCA)
What’s involved
  • OT Assessment
  • OT Recommendations (brief)
  • Full FCA Assessment (as per NDIS
  • OT Recommendations
What you’ll receive Letter of support Full FCA report
Cost $1,357.93  (Medicare Chronic Disease Management
rebates may apply)
$1,939.90 (Medicare Chronic Disease Management
rebates may apply)
Payment Pay in three instalments:
1st instalment = $452.65 **prepayment of
1st instalment due prior to initial
2nd instalment = $452.64
3rd instalment = $452.64
Pay in three instalments:
1st instalment = $646.64 **prepayment of
1st instalment due prior to initial
2nd instalment = $646.63
3rd instalment = $646.63

Frequently Asked Questions

What types of pain conditions do you treat at Lifeworks Occupational Therapy?

Our team of occupational therapists has experience in treating a wide range of pain conditions, including but not limited to arthritis, fibromyalgia, traumatic injuries, complex regional pain syndrome, whiplash-associated disorders, and residual pain following surgery. We also work with clients who have chronic conditions that impact their daily activities, such as chronic fatigue, multiple sclerosis, and diabetes. Our therapists are skilled in addressing the unique challenges and needs of each individual, creating personalised treatment plans to help manage pain and improve function.

Do I need a referral to access your persistent pain recovery services?

While a referral is not always required to access our occupational therapy services, certain insurance providers or funding programs may require a referral from a healthcare professional, such as your primary care physician, specialist, or case manager. We recommend checking with your insurance provider or funding program for specific requirements. Additionally, if you have any concerns or questions about whether our services are appropriate for you, discussing your situation with a healthcare professional can provide valuable guidance and recommendations.

How do I know if occupational therapy is right for me?

Occupational therapy can be beneficial for individuals experiencing persistent pain, difficulty with daily activities, or reduced quality of life due to chronic conditions. To determine if occupational therapy is the right fit for you, we recommend scheduling a consultation with one of our therapists, who will assess your needs and develop a personalised plan tailored to your unique situation.

How long does it take to see improvements in my pain and function?

Each person’s recovery journey is different, and the timeline for improvements can vary depending on factors such as the severity of your condition, your overall health, and your commitment to the therapy process. Our occupational therapists work closely with you to set realistic goals and monitor your progress, adjusting your treatment plan as needed to ensure optimal results.

What should I expect during my first occupational therapy session?

During your initial session, your occupational therapist will conduct a comprehensive assessment to understand your unique needs, challenges, and goals. They will ask about your medical history, current symptoms, and daily activities, and may perform various tests to evaluate your physical and cognitive abilities. This information will be used to create a personalised treatment plan tailored to your specific situation.

Is this service covered by insurance or government funding programs?

Many insurance plans and government funding programs, such as Medicare and the National Disability Insurance Scheme (NDIS), offer coverage for occupational therapy services. We recommend contacting your insurance provider or funding program to verify your coverage and discuss any necessary steps to access these services.

Can I receive occupational therapy services in my home or community setting?

Yes, our occupational therapists at Lifeworks Occupational Therapy can provide services in various settings, including your home, workplace, or community. We believe in offering flexible and convenient options to ensure you receive the support you need in an environment that is comfortable and familiar.

Still Have Questions?

If you can’t find an answer to your question in the FAQ’s above, you can always contact us and we’ll respond asap.

Back To Top